Building Customer Lifetime Value

Building a business takes on many shapes and sizes, but nothing is more important than focusing on building the overall relationship with the client.

Our research over the past many years shows conclusively that while many businesses understand the importance of developing a positive, long-term relationship with the client is important, most companies do not implement the necessary processes and systems to enable this relationship to blossom.

Executive Assistant

Opened position: Executive Assistant
Starting date: immediately

Job description:

Long term opportunity for a polished executive assistant!! Must be able to handle a high volume of work in an extremely fast-paced setting. This person must have excellent interpersonal skills, flexibility, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

Operations Manager

Opened position: Operations Manager
(Strategic Planning & Development)
Starting date: immediately

Description:
Responsible for the overall operations management of AK client programs and ensuring their quality execution while managing AK operations staff to effectively administer client programs and meet both internal and external goals.

What is expected of you for success in your role:
• Work with multiple teams of business practitioners to synthesize findings and develop improvement recommendations

The Client Relationship (Part 3)

The 7 Most Dangerous Trends Affecting SMEs Today:

1. Local and Global Competition

The SME marketplace is getting smaller and smaller. With the increasing speed and simplicity of moving from local to global presence, those small, family-run local businesses have begun to take a growing number of market-share.

They have the ability to jump in and take your customers away from you if you're not keeping your eye on the ball. In fact, you may be that small, family-run business.

The Client Relationship (Part 2)

It's a fact that we've all had ingrained into our minds since we first wanted to run our own company: “80% of all businesses fail within the first 5 years.” How about this one: “10 years ago, the average consumer received 3,000 marketing messages a day. Today, consumers are hit with an astounding 30,000 different marketing message EACH day.”

Yet today the SME/SMB sector is the strongest it's ever been!

There are millions of SME's in the world.

We sell more than 80,000 products world-wide, accounting for 34% of the world's exports.

The Client Relationship (Part 1)

SME's face an exceedingly tough business environment, one that doesn't allow for very many errors, least of all when it comes to The Client Relationship.

Problem is, many SME's focus their time and effort into areas of their business that are not consistent with growing client relationships, but rather, focus on areas of their business that are more "reactionary" than "proactive."

Let's get into some specifics.